Corporate Gifting – Order Cancellation, Refund, Replacement & Resolution Policy

This policy governs all corporate gifting orders placed with Treeno ([https://treeno.shop](https://treeno.shop)). By placing a corporate order with us, the customer agrees to be bound by the terms outlined below.

1. Order Confirmation, Acceptance & Ownership

• An order shall be deemed confirmed only upon:

  • Receipt of an official order confirmation email from Treeno, and

  • Payment confirmation (full or partial, as agreed in writing).

• Post confirmation, a dedicated Point of Contact (POC) will be assigned and communicated via the same email thread.

• The assigned POC shall be the sole and authorized communication channel for all order-related matters.

• Any communication outside this official email thread or with unauthorized personnel shall not be considered valid.

2. Strict Order Cancellation Policy

• Orders may be cancelled strictly within 24 hours from the time of order placement.

• Cancellation requests must:

  • Be raised only via email,

  • Be sent on the same email thread as the official order confirmation, and

  • Be formally acknowledged by Treeno.

• Failure Conditions (Automatic Rejection):

  • Requests raised after 24 hours.

  • Requests not formally acknowledged by Treeno.

  • Requests raised outside the official communication thread.

• Post 24 Hours:

  • Orders become final, non-cancellable, and non-modifiable, irrespective of the order status (processing, packed, dispatched, or in transit).

3. Cancellation Charges

• Any approved cancellation request made within 24 hours shall be subject to applicable cancellation charges.

• Charges will be:

  • Determined based on order value, volume, customization level, and procurement status.

  • Communicated by the assigned POC post order confirmation.

• Treeno reserves the right to deduct applicable charges before processing any refund.

• The decision on charges shall be final and binding.

4. Refund Policy (Strict)

• Plant Products: No refunds shall be provided for plant products under any circumstances once the order is confirmed, as living plants are perishable items nurtured specifically for your order.

• Non-Plant Products (Pots, Custom Soil, Accessories):

  • Partial refunds are strictly not allowed.

  • Refunds apply only in case of a full order cancellation, subject to:

    • A valid request within 24 hours.

    • Formal written acknowledgment by Treeno.

• Refund Processing:

  • Refunds will be initiated only after approval and applicable deductions (if any).

  • Refunds will be processed via the original payment method only.

  • Timeline: 6–8 business working days from formal approval.

• Exclusions:

  • No refund for:

    • Delayed requests (beyond 24 hours).

    • Partially fulfilled orders.

    • Change of mind post 24 hours.

    • Incorrect order placement or address information provided by the customer.

5. Replacement & Resolution Policy (Case-Based Only)

• Corporate gifting orders are not eligible for standard, automatic replacements.

• In case of any issue:

  • The customer must contact the assigned POC immediately upon receipt.

  • All cases will be evaluated strictly on a case-to-case basis.

• Eligibility Conditions:

  • The issue must be reported within a reasonable timeframe (within 48 hours of delivery).

  • Valid proof (high-resolution images, unboxing videos, or documents) must be provided if requested.

  • The claim must be verified as genuine by Treeno.

• Resolution Scope:

  • Replacement, partial support, or rejection — entirely at Treeno’s discretion.

• Resolution Timeline:

  • Post approval, resolution (including replacement dispatch, if applicable) will be initiated.

  • The assigned POC will provide updates or case closure within 4–6 working days from approval.

• Final Authority:

  • All decisions taken by Treeno shall be final, binding, and non-disputable.

6. Issue Reporting & Liability Limitations

• All issues must be reported through the assigned POC only.

• Treeno reserves the right to:

  • Accept, reject, or partially resolve claims.

  • Request additional information or photo/video proof.

  • Close cases if insufficient data or evidence is provided.

• Liability Limitations:

  • Treeno shall not be liable for:

    • Minor transit-related foliage variations or natural plant adjustments.

    • Delays caused by third-party logistics or courier services.

    • Incorrect or incomplete delivery information provided by the customer.

    • Force majeure events beyond reasonable control.

7. Communication & Acknowledgment Binding

• Only written communication acknowledged by Treeno via the official email thread shall be considered valid.

• Verbal communication or unacknowledged emails shall have no legal standing.

8. Governing Terms & Legal Binding

• This policy is to be read in conjunction with Treeno’s general Terms & Conditions:

  • [https://treeno.shop/terms-and-conditions](https://treeno.shop/terms-and-conditions)

• In case of any conflict:

  • Treeno’s interpretation shall prevail.

  • All decisions made by Treeno shall be final and binding.

9. Contact & Support

For any corporate gifting queries, cancellation requests, or issue reporting, please reach out to us at:

• Email: support@treeno.shop (or your designated corporate representative email)

• POC: Assigned and shared via email post order confirmation

• Website: https://treeno.shop