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Order Cancellation Policy

Effective Date: October 25, 2026

Website: https://treeno.shop

Brand Name: Treeno

Every plant at Treeno is nurtured on our 25-acre farm with genuine love, patience, and care—grown from a tiny seed or slip into a healthy living companion. When you place an order, our team carefully selects, waters, and hand-packs your chosen plant to ensure it travels safely from our farm to your home.

A living, breathing green companion is already getting ready to brighten your room, clean your air, and grow alongside you. Before you hit cancel, we kindly ask you to take a moment—your new plant is eager to find its home with you!

1. Cancellation Window

  • Standard Orders: You can cancel your order within 2 hours of placing it for a 100% full refund.

  • Post-2-Hour Processing: After 2 hours, our farm team begins custom-packing your plants and handing them over to our delivery partners to guarantee fresh, next-day arrival. Once an order enters the packing or transit stage, it can no longer be cancelled or modified.

2. How to Request a Cancellation

To request an order cancellation within the eligible 2-hour window:

  1. Email Us: Send an email to support@treeno.shop with your Order ID and subject line: Order Cancellation Request - [Order Number].

  2. Contact Form: Message us directly via our Contact Page at [https://treeno.shop/contact](https://treeno.shop/contact).

  3. Provide Details: Please share your registered name, phone number, and order number so our support team can verify and freeze the dispatch immediately.

3. Refunds for Cancelled Orders

  • Approved Cancellations: If your cancellation request is received within the 2-hour window and confirmed, a full refund will be processed back to your original payment method (e.g., bKash, Nagad, or credit card) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For Cash on Delivery orders cancelled within 2 hours, the order will simply be voided with no fee.

4. Damaged, Wrong, or Missing Deliveries

If your cancellation request is due to a delivery concern or if your order arrives damaged, incorrect, or missing items, please refer to our Treeno Delivery Promise & 30-Day Guarantee rather than cancelling. We offer hassle-free, free replacements for plants that arrive damaged or distressed.

5. Contact & Support

If you have any questions about your order status or need urgent assistance, our team is here to help:

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