Frequently Asked Questions ( FAQ) That Our Esteemed Clients May Have About Shopping for Plants From Treeno Store.

Ordering & Customization

How do I place an order on Treeno?

• Browse our collections (Indoor Plants, Seeds, Gift Boxes, Custom Soil, or Plant Care), select your desired items, and click Add to Cart.

• Click on your cart icon and proceed to Checkout.

• Fill in your shipping details and select your preferred payment method (e.g., Cash on Delivery). You can check out as a guest or create an account to save your address for faster checkouts next time!

Can I customize my product or order in bulk?

• Yes! Whether you want specific planter finishes, custom soil mixes, or bulk corporate gifting packages, we are happy to customize for you. Reach out to us at support@treeno.shop or through our Contact Page with your requirements.

Shipping & Address Updates

Can I change my delivery or billing address after placing an order?

• If you need to update your shipping or billing address, please contact us immediately at support@treeno.shop or via our contact form.

• Note: Once your order has been dispatched from our nursery, we are unable to alter delivery details.

When will my order be delivered?

• We offer fast local delivery across Bangladesh, including next-day delivery options depending on your location. Free delivery applies on qualifying orders above 999 BDT.

Payments & Accounts

What payment methods do you accept?

• We accept Cash on Delivery (COD), allowing you to pay cash directly upon live delivery.

• We also accept online digital payments, mobile wallets (bKash/Nagad), and card payments during checkout.

I forgot my password or cannot log into my account. What should I do?

• Click on Account at the top right of the website and select Forgot Password. Enter your registered email address, and we will send you a secure link to reset your password.

• Alternatively, contact support@treeno.shop with your registered phone number or email, and our team will assist you.

Plant Care & 30-Day Guarantee

What if my plant arrives damaged or dies shortly after arrival?

• Every plant from Treeno is backed by our 30-Day Guarantee. If your plant arrives damaged or shows signs of failing within 30 days, simply upload photos of the plant in its original nursery pot to our support channel to request a free replacement or store credit.

Is it normal for my plant to drop a few leaves after unboxing?

• Yes! Living plants experience minor transit shock when moving to a new environment. With proper light, ambient air, and watering, your new green companion will perk up in a few days. Check our Plant Care guide for tip-by-tip guidance!

Cancellations & Refunds

Can I cancel my order?

• Orders can be cancelled free of charge within 2 hours of placement before our farm team begins custom packing. To cancel, email support@treeno.shop with your Order ID.

How are refunds processed?

• For approved cancellations or returns, prepaid refunds are returned to your original payment method or mobile wallet within 5 to 7 business days. Store credit options are also available for immediate use on future purchases.

Product Reviews

Guidelines for Writing Product Reviews

• We love hearing from our plant family! When leaving a review on product pages:

  • Share real, honest feedback about the health of the plant and packaging quality.

  • Mention how long you've had the plant and the lighting/care environment you provided.

  • Upload photos of your thriving green space to inspire fellow plant lovers!