Summer Survival Sale 🔥 | Free Delivery Above 999 BDT| Next day Delivery Available
  • All Categories
Product Suggestions
0
0
0
ALL CATEGORIES

Effective Date: October 25, 2026

Website: https://treeno.shop

Brand Name: Treeno ("we," "our," or "us")

Welcome to Treeno. We value your trust and are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://treeno.shop](https://treeno.shop), purchase our products (including indoor plants, seeds, gift boxes, custom soil, and plant care accessories), or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the site.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"). The types of personal information we collect include:

A. Personal Data Provided Directly by You

When you create an account, browse products, place an order, or contact customer support, we collect:

  • Account Information: Name, email address, phone number, and password created during account setup or quick checkout ("Create My Account").

  • Billing & Delivery Details: Full name, street address, apartment/suite number, city, postcode/ZIP, state/province, and country.

  • Order Information: Product selections, cart contents, order notes, purchase history, and delivery instructions.

  • Payment Data: Payment choice details (e.g., Cash on Delivery selection or digital payment metadata). Note: We do not store raw payment card credentials on our servers.

  • Communication Data: Messages, feedback, and customer support inquiries sent to us via email or contact forms.

B. Automatically Collected Data

When you visit treeno.shop, our servers automatically collect information about your equipment, browsing actions, and patterns:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and search queries within our store.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance browsing, store your shopping cart items, remember your preferences, and perform web performance analytics.

2. How We Use Your Information

We process your Personal Information for legitimate business purposes, including:

  • Order Processing & Fulfillment: Processing transactions, arranging shipping/deliveries, managing Cash on Delivery orders, and handling potential replacements under our 30-Day Replacement Guarantee.

  • Account Management: Creating, managing, and maintaining your account and purchase history.

  • Customer Support: Responding to inquiries, order status inquiries, and plant care questions.

  • Marketing & Communications: Sending order updates, delivery notifications, promotional offers, and seasonal sales updates (you may opt out at any time).

  • Website Improvement: Analyzing usage trends and optimizing website speed, layout, and shopping experience.

  • Security & Fraud Prevention: Detecting, preventing, and investigating unauthorized transactions, fraud, or abuse.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for commercial profit. We share your information only under the following conditions:

  • Logistics & Delivery Partners: We share your name, phone number, delivery address, and order notes with courier and delivery personnel solely to fulfill product deliveries.

  • Third-Party Service Providers: We work with trustworthy vendor partners who provide IT hosting, website administration, data analytics, email distribution, and payment gateway services. These vendors are legally required to keep your data confidential.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or when necessary to protect our legal rights, property, and safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of treeno.shop (such as keeping items in your shopping cart) may become inaccessible or function improperly.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no electronic transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials and password strictly confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your jurisdiction, you have rights regarding your personal data:

  • Access & Rectification: You can view, edit, or update your account information by logging into your account settings.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., historical accounting/tax compliance).

  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link provided in the emails.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

treeno.shop may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, policies, or content of external third parties. We encourage you to read the privacy policies of any website you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

The website uses cookies to ensure you get the best experience on our website.