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Effective Date: October 25, 2026

Website: https://treeno.shop

Brand Name: Treeno ("we," "our," or "us")

Welcome to Treeno ([https://treeno.shop](https://treeno.shop)). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and the purchase of any products (including indoor plants, seeds, gift boxes, custom soil, and plant care accessories) from us.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our website or services.

1. Use of the Website

  • Eligibility: You must be at least 18 years of age (or have valid legal parental/guardian consent) to use this website and purchase products.

  • Account Registration: When you create an account or use our quick-checkout features, you are responsible for maintaining the confidentiality of your account credentials, password, and restricting access to your computer or mobile device.

  • Prohibited Conduct: You agree not to misuse the website, engage in fraudulent activities, introduce malicious code, or attempt to gain unauthorized access to our systems, user accounts, or backend infrastructure.

2. Product Information and Availability

  • Plant Variations: Because our plants are living organisms grown on our 25-acre farm, minor variations in size, color, leaf patterns, and shape are natural. We make every effort to display product descriptions and imagery as accurately as possible.

  • Pricing and Inventory: All prices are listed in Bangladeshi Taka (BDT) unless stated otherwise. Prices, stock levels, and product availability are subject to change without prior notice.

  • Order Acceptance: Placing an item in your cart or submitting an order does not constitute a final binding contract. We reserve the right to accept, decline, or cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud.

3. Shipping and Delivery

  • Delivery Coverage: We deliver our products as per the shipping terms specified on our website. Free delivery promotions apply based on order thresholds (e.g., Free Delivery above 999 BDT, subject to active promotional terms).

  • Delivery Responsibility: Risk of loss and title for items pass to you upon delivery to the specified address. Please ensure your delivery address, phone number, and contact details are accurate during checkout.

4. Payment Terms

  • Payment Methods: We accept available payment methods indicated at checkout, including Cash on Delivery (COD), where you pay cash upon live delivery to our delivery staff.

  • Billing Details: You agree to provide current, complete, and accurate purchase and account information for all transactions completed on our store.

5. Returns, Replacements, and Guarantees

  • 30-Day Replacement Guarantee: We stand by the quality of our farm-fresh plants. If your plant arrives damaged or defective, it is covered under our 30-Day Replacement Guarantee.

  • Claim Process: To request a replacement under the guarantee, you must contact us promptly with photographic evidence of the damage upon receipt. Replacements are subject to verification.

6. Intellectual Property Rights

All content on [https://treeno.shop](https://treeno.shop), including text, graphics, logos, images, icons, audio clips, and software code, is the property of Treeno and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Treeno, its owners, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, purchase of products, or delivery delays beyond our reasonable control. Our total liability for any claim related to your purchase shall not exceed the purchase price of the specific product paid by you.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

9. Changes to These Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be posted directly on this page with an updated effective date. Your continued use of the website following any changes constitutes your formal acceptance of the revised Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us through:

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